 | About the RoleThe Customer Service Specialist is responsible for executing and maintaining high levels of customer service by responding to customer queries and concerns. The role involves handling various administrative tasks, supporting business operations, and contributing to process improvements in orders and customer service management. |
Customer Service Specialist
Orien Trade
Full-time
Permanent employee
2,000 - 2,200 € per month
Join us!
Key Responsibilities
- Manage customer order communication across European markets, ensuring timely and professional responses
- Process and monitor customer orders from entry to dispatch, maintaining high data accuracy
- Identify and resolve order discrepancies, delays, and customer issues in collaboration with internal teams
- Maintain and verify customer and order data, supporting reporting and documentation processes
- Contribute to improving customer service workflows and order fulfilment processes
Qualifications
- Experienced in customer service, order management, or administrative support (advantageous)
- Strong written and verbal communicator
- Detail-oriented and highly accurate when handling documentation and data
- Calm and professional under pressure
- Structured and able to manage multiple cases simultaneously
- Proficient with business software tools and data entry systems
- Fluent in English and Estonian
- Customer-oriented, proactive, and solution-driven
- Positive team player contributing to a collaborative and supportive culture
- Able to work on-site in our Tartu office
- Interest in the beauty industry or experience in retail, e-commerce, or back-office operations is beneficial
Who We're Looking For
- Someone who is detail-oriented and take pride in accurate order processing and clear customer communication
- Someone who enjoys helping customers and can handle questions, issues and complaints in a professional, service-minded way
- Someone who is organised and able to manage multiple orders, follow-ups and deadlines across different markets
- Someone who communicates clearly with both customers and internal teams to keep orders moving smoothly
- Someone who is proactive in spotting recurring issues and suggesting ways to improve customer service processes
- Someone who is comfortable working in an international environment and supporting customers across European market
What We Offer
- A key role in a growing international beauty company
- International and collaborative work environment
- Learning and development opportunities within a fast-growing beauty distributor
- Supportive and collaborative company culture
- Opportunities for professional growth and development
- Flat organizational structure encouraging initiative and entrepreneurial ownership
- Employee discounts on top Asian beauty brands
About us
Orien Trade is one of Europe’s fastest-growing distributors of Korean and Japanese skincare and beauty brands, currently active about 30 countries. We’re on a mission to bring high-quality beauty products to market while building a fast, thoughtful, and agile organization.
